Has previously repaired the laptop in September. I remember it well because this laptop had no disk drive and a solid state hard drive, both of these factors make virus repairs harder (but way more fun). Anyhow, laptop comes back. They hadn't bothered paying for secuirty on the laptop and had just let the trail version of Kaspersky i had installed run out, shock horror! So i started my repair process on the laptop. Tried newest version of kaspersky and malware bytes, tried all the special rescue disks offered by the major security companies to no avail. I rigged up a usb disk drive, however dam virus was smart and slapped a blue screen in my face any time i tried to load a disk up. I had already spent a lot of time on this and was at end of my rope. Wiping it was not an option as the infomation was to important (yet again another company running all sensitive data on a machine with no protection or back up).Then it hit me. Use acronis (this is a back up program that makes an "image" of your computer) image the entire computer to a new hard drive, scan this second hard drive, repair the virus then image the info back to the customers laptop. Amazingly it worked. Once i had the image on a new hard drive, killing the virus was easy. Kaspersky killed over a 1,000 virus and spyware and by the grace of god, the laptop worked brilliantly and all the personal data was safe. To date, it was the worst vrius and best repair i've ever done.
Problem now is that the customer is moaning about having to pay again so will have to argue about them not using proper security and showing no company on the planet offers a warrenty against this sort of problem.
Joe.
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